Refund policy
Because Boon candles are handcrafted products, we accept returns or exchanges only if you received an incorrect item or if an eligible product or shipping issue is confirmed by Boon.
Please contact us within 14 days of delivery. Items must remain unused, unlit, and in their original condition.
For safety reasons, candles that have been lit or used cannot be returned or exchanged.
Incorrect Items
If you received an item different from the one you ordered, please contact us with your order number and clear photographs of the item received.
Damaged in Transit
If your candle arrives with physical shipping damage, such as a cracked or broken glass container, do not light or use it.
Please contact us as soon as possible and provide:
- Your order number
- Clear photographs of the damaged candle
- Photographs of the interior and exterior packaging
- A photograph of the shipping label
Please retain the candle and original packaging while your claim is being reviewed.
Once the required information has been received, Boon will review the claim and determine the appropriate resolution based on the circumstances.
Gel Movement During Shipping
Because our candles contain gel wax and individually arranged fruit-inspired elements, movement and temperature changes during transportation may cause the contents to shift.
This movement alone is not considered shipping damage or a product defect.
Before evaluating the final appearance of your candle, place it upright on a flat surface at room temperature and allow it to rest undisturbed for 5–7 days after delivery.
Claims based solely on movement or shifting of the gel or decorative elements will not be considered product defects before the recommended settling period has been completed.
Natural variations in color, placement, arrangement, and appearance are part of the handcrafted nature of each candle and are not considered defects.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to an error made by Boon or otherwise agreed upon by us.
Do not send a product back without first contacting us and receiving return instructions.
Refunds
If a refund is approved, it will be issued to the original payment method.
Processing times after a refund is issued may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the refund results from an error made by Boon or otherwise required by applicable law.
Non-Returnable Items
The following are not eligible for return or exchange:
- Candles that have been lit or used
- Products damaged after delivery through misuse or improper handling
- Gift cards
- Products marked Final Sale
This policy does not limit any rights that cannot be excluded under applicable law.